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Frequently Asked Questions (FAQ)

Payment Method

FEES, PAYMENTS & INSURANCE

Video Consultation

BEGINNING COUNSELING

Therapy Closeup

YOUR FIRST

SESSION

FEES, PAYMENTS & INSURANCE

  • What are your counseling fees?
    The cost for the initial intake session is $175.00, and the cost for each subsequent 55-minute session is $150.00. The full fee of the session will be charged to your account unless you contact us 24 hours before your appointment to inform us that you will not be able to make the session.
  • Do you accept insurance?
    We are in-network with Blue Cross Blue Shield PPO and Aetna PPO insurance plans. We will take care of billing your insurance, so that you can get the help and encouragement you need without the hassle of dealing with insurance claims. If you have any other insurance plan, we are happy to provide your insurance providers with a super-bill for reimbursement. We are committed to you and your family's privacy and confidentiality, and want you to have complete control over your health records. Submitting a mental health invoice for reimbursement carries a certain amount of risk to your confidentiality, privacy, and future capacity to obtain health or life insurance or even a job. That is why we caution people to consider their risk to privacy prior to billing insurance for mental health services.
  • What payment methods do you accept?
    Payments are accepted in the form of cash, check, or credit/debit card. As a healthcare provider, we also accept payments through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Regardless of your preferred payment form, we require a credit card to be on file as a contingent for late cancellations or missed sessions. All co-pays, deductibles, and out-of-pocket fees are subject to be paid in full at the time of the service unless other arrangements have been made in advance.
  • Do you offer a sliding scale/reduced rate?
    We offer reduced rates for those who experience financial hardship and are not covered by insurance. Your rate will be based on family income and circumstances, and can be discussed with your therapist. Please indicate on your intake form if you are seeking a reduced rate.
  • Who do I contact if I have a billing question?
    Questions about your bill can be directed to your individual therapist.
  • What if I can't make a session? Do you have a cancellation policy?
    We understand that emergencies, life events, illness, or logistics with childcare can interfere with your ability to make a session. We are accommodating but we are also attempting to provide health services that are based on reserving a set time that is set aside for us to meet. Our cancellation policy is that we ask clients to please provide us 24 hours advance notice in the event that you cannot make a session except in the case of emergency which is at the discretion of the therapist and you to discuss. In general, communication with your therapist may go a long way toward accommodation and rescheduling as it does not bring us joy to charge late cancellation fees. We are very grateful for you being respectful of our time.

BEGINNING COUNSELING

  • What are your counseling fees?
    The cost for the initial intake session is $175.00, and the cost for each subsequent 55-minute session is $150.00. The full fee of the session will be charged to your account unless you contact us 24 hours before your appointment to inform us that you will not be able to make the session.
  • Do you accept insurance?
    We are in-network with Blue Cross Blue Shield PPO and Aetna PPO insurance plans. We will take care of billing your insurance, so that you can get the help and encouragement you need without the hassle of dealing with insurance claims. If you have any other insurance plan, we are happy to provide your insurance providers with a super-bill for reimbursement. We are committed to you and your family's privacy and confidentiality, and want you to have complete control over your health records. Submitting a mental health invoice for reimbursement carries a certain amount of risk to your confidentiality, privacy, and future capacity to obtain health or life insurance or even a job. That is why we caution people to consider their risk to privacy prior to billing insurance for mental health services.
  • What payment methods do you accept?
    Payments are accepted in the form of cash, check, or credit/debit card. As a healthcare provider, we also accept payments through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Regardless of your preferred payment form, we require a credit card to be on file as a contingent for late cancellations or missed sessions. All co-pays, deductibles, and out-of-pocket fees are subject to be paid in full at the time of the service unless other arrangements have been made in advance.
  • Do you offer a sliding scale/reduced rate?
    We offer reduced rates for those who experience financial hardship and are not covered by insurance. Your rate will be based on family income and circumstances, and can be discussed with your therapist. Please indicate on your intake form if you are seeking a reduced rate.
  • Who do I contact if I have a billing question?
    Questions about your bill can be directed to your individual therapist.
  • What if I can't make a session? Do you have a cancellation policy?
    We understand that emergencies, life events, illness, or logistics with childcare can interfere with your ability to make a session. We are accommodating but we are also attempting to provide health services that are based on reserving a set time that is set aside for us to meet. Our cancellation policy is that we ask clients to please provide us 24 hours advance notice in the event that you cannot make a session except in the case of emergency which is at the discretion of the therapist and you to discuss. In general, communication with your therapist may go a long way toward accommodation and rescheduling as it does not bring us joy to charge late cancellation fees. We are very grateful for you being respectful of our time.

YOUR FIRST SESSION

  • What are your counseling fees?
    The cost for the initial intake session is $175.00, and the cost for each subsequent 55-minute session is $150.00. The full fee of the session will be charged to your account unless you contact us 24 hours before your appointment to inform us that you will not be able to make the session.
  • Do you accept insurance?
    We are in-network with Blue Cross Blue Shield PPO and Aetna PPO insurance plans. We will take care of billing your insurance, so that you can get the help and encouragement you need without the hassle of dealing with insurance claims. If you have any other insurance plan, we are happy to provide your insurance providers with a super-bill for reimbursement. We are committed to you and your family's privacy and confidentiality, and want you to have complete control over your health records. Submitting a mental health invoice for reimbursement carries a certain amount of risk to your confidentiality, privacy, and future capacity to obtain health or life insurance or even a job. That is why we caution people to consider their risk to privacy prior to billing insurance for mental health services.
  • What payment methods do you accept?
    Payments are accepted in the form of cash, check, or credit/debit card. As a healthcare provider, we also accept payments through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Regardless of your preferred payment form, we require a credit card to be on file as a contingent for late cancellations or missed sessions. All co-pays, deductibles, and out-of-pocket fees are subject to be paid in full at the time of the service unless other arrangements have been made in advance.
  • Do you offer a sliding scale/reduced rate?
    We offer reduced rates for those who experience financial hardship and are not covered by insurance. Your rate will be based on family income and circumstances, and can be discussed with your therapist. Please indicate on your intake form if you are seeking a reduced rate.
  • Who do I contact if I have a billing question?
    Questions about your bill can be directed to your individual therapist.
  • What if I can't make a session? Do you have a cancellation policy?
    We understand that emergencies, life events, illness, or logistics with childcare can interfere with your ability to make a session. We are accommodating but we are also attempting to provide health services that are based on reserving a set time that is set aside for us to meet. Our cancellation policy is that we ask clients to please provide us 24 hours advance notice in the event that you cannot make a session except in the case of emergency which is at the discretion of the therapist and you to discuss. In general, communication with your therapist may go a long way toward accommodation and rescheduling as it does not bring us joy to charge late cancellation fees. We are very grateful for you being respectful of our time.
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